Dear Mei Yun,
Banyan Tree Koh Samui was absolutely superb. We were upgraded in terms of room to a villa with the most spectacular sea view. We had breakfast every morning at the villa to enjoy it!
We enjoyed the spa, kayaking, fishing, snorkelling etc. Food was good.
Our feedback to Banyan Tree would be:
a) publish their special nights more by leaving fliers on the bed after morning cleaning as we missed these
b) our mini bar was not replenished daily.
However, the staff were all lovely and transfers worked well. On arrival you just need to warn travellers that collection is not with the hotel and they need to walk further to the meeting point as this was not clear to us.
Overall, everything was very good and it was the perfect chill out escape we needed.
Thank you so much for arranging this for us and extending our stay. I would highly recommend this to other families.